Getting Started

Link Juniper Accounts to Mist Organization

Access Your Installed Base Information The term Installed Base refers to the information maintained by Juniper as part of its product support offerings about the Juniper products your company has purchased. The Installed Base view: includes the device-specific information known to Juniper through the sale and ongoing maintenance of devices (for example, the device location...

Create a Mist Account and Organization

Welcome to Mist Systems. These are the instructions to create your Mist account. You have a single username and password to access the Mist Dashboard and Mist Support Portal. Create a New Account Create a new account by going to https://manage.mist.com and clicking the Create Account button. A verification email will be sent to the email address provided...

Mist Resource Center

We are pleased to announce our brand new Mist Resource Center! Use the Resource Center to quickly check recent announcements, search through our documentation, get step-by-step instructional guides, and read our weekly product updates, all conveniently from any page of our Mist Dashboard. Access our Resource Center through the book icon at the bottom left...

Claiming APs

How to claim APs to an organization? APs can be claimed to any organization by using either the activation code, claim code or QR code. Activation Code Whenever you order APs, our Sales Operations team will send you an activation code which can be used for claiming the APs and subscriptions as per the order. ...

AP Upgrades

How do I upgrade an AP manually? To manually upgrade your APs, go to the Access Points page.  Here, you can either select one or multiple APs to upgrade.  Select the Upgrade APs button on the right hand side of the page and choose your upgrade version from the dropdown menu.  Once you click on Start...

Administrator Roles

To view or assign administrator roles to your users, navigate (as a Super User) to Organizations > Administrators. Each type of role has different read and write capabilities:   Super User Read/write access to entire organization. No restrictions. Network Admin (All Sites Access) Limited read/write access to all sites under the organization Can modify all site-level...

AP Wired Port Configuration

In your Access Points setting page, you may configure the AP VLAN ID in the IP Address Box.  Here is an example of an AP with VLAN ID 2 configured:   1) All the physical ports are configured with tagged VLAN 2. 2) Native VLAN is still 1. 3) SVI VLAN ID is set to...

Create your 1st WLAN using WLAN Templates

This short video will show you how to create your first WLAN using WLAN Templates as well as how to use site labels. Also added is a simple WxLAN rule, all from a single screen.

Historical Support Tickets

Historical Support Tickets You can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going back to as much as a year. Access your Support Tickets page...

How to open a support ticket

Please use the Question Mark on your Mist Dashboard.  Select Support Tickets from the dropdown menu. In the Support Tickets screen, click on the Create a Ticket button. Using the dropdown menu, select the ticket type that matches your issue, and then fill in the rest of the sections to submit your ticket. or simply drop...

How to Request an RMA?

Open a support ticket, specify the MAC address of the defective device, and describe the issue. Our support team will then work with you on troubleshooting and issuing RMA if needed. Please see this page for detailed step-by-step instructions on opening a support ticket through our dashboard: https://www.mist.com/documentation/open-support-ticket-2/

Ports to enable on your firewall

Mist Cloud Service Type Global 01 Global 02 Global 03 Admin Portal manage.mist.com/signin.html api-ws.mist.com api.mist.com(TCP 443) manage.gc1.mist.com api-ws.gc1.mist.com api.gc1.mist.com(TCP 443) manage.ac2.mist.com api-ws.ac2.mist.com api.ac2.mist.com(TCP 443) Guest Wi-Fi Portal portal.mist.com (TCP 443) portal.gc1.mist.com (TCP 443) portal.ac2.mist.com (TCP 443) Webhooks source IP Addresses 54.193.71.17 54.215.237.20 34.94.120.8 35.236.34.24 35.236.92.224 34.231.34.177 54.235.187.11 18.233.33.230   Service Type Global 04 Europe 01...

Network Information

AP43/41/33/32/61/63 Require 802.3at or PoE+ with minimum budget of 25.5W. **IMPORTANT** AP 12 Require 802.3af (15 watts) or 802.3at (30 watts) 802.3at(30 watts) required if other devices will be powered by the wall-plate AP BT11 Require 802.3af (15 watts) or 802.3at (30 watts) Native or untagged VLAN port with DHCP and DNS service. Proxies are...

Initial AP Connection and VLANs & Static IP addresses

All Mist AP’s when ‘out of the box’ will boot and expect to see a trunked port or the native VLAN=1 and will send a DHCP request on that VLAN. When in the ‘connected’ state you can make changes via the AP detail screen to assign it to a VLAN.  Care should be taken as...

Two Factor Authentication (with Mobile Authenticator)

Mist extends its cloud security capability for organizations by adding the option of a Two-factor Authentication for every login attempt.  Take advantage of this component by downloading an authenticator app, such as Google Authenticator. Please note that this two factor authentication can only be set up with an authenticator app, and does not support SMS or email...

Mist AI Mobile App

About: The Mist AI app is designed to help in installing Juniper Switch(es), Wan edge routers, Mist edge  and Mist Access Point(s) for easy on-boarding. Mist AI app support following user roles: Installer role Installer role has a minimum level of access to the org, sites, and AP’s. Can do the initial installation such as...

Subscriptions and Activations

Mist provides different types of subscriptions for its various features. Based on the requirements, a customer can purchase different types of subscriptions. For all subscriptions which are purchased and claimed into the org, the order details can easily be found under the tab Organization ->Subscriptions on the Mist dashboard. This document outlines the UX re-design of...

Removing Expired Subscriptions

Depending on your organization’s use cases, sometimes you may not want to renew the same subscriptions once they expire.  For those that would like to renew the same subscriptions, you may do so directly on the Subscriptions page as shown below:   To remove expired subscriptions from your Subscriptions page on the Mist Juniper dashboard, please...

Power options for Mist AP41/43/33/32

There are 3 options to power up the these APs. PoE+ from Ethernet Switch: Connect an Ethernet cable from a PoE+ or 802.3at or UPOE switch to the Eth0+PoE port. Note – Most Cisco switches won’t provide more than 802.3af power unless negotiated via CDP or LLDP.  LLDP is disabled by default on most Cisco...

What is LED telling me?

    The LED on the Mist AP can be very helpful if it ever has a problem connecting to the cloud. It will blink out error codes to explain exactly what the problem is. Below is a chart of these codes or you can have someone take a short video of the sequence and...

Mist AP Mounting

APBR-U BRACKETS ARE SHIPPED WITH INDOOR APS AP45, 43, 41, 34, 33 and 32.  AP12 includes a wall-plate bracket.  Others are SOLD SEPARATELY We STRONGLY SUGGEST YOU CLAIM YOUR Mist AP (and label it) before Mounting it!   New APBR-U bracket works with all indoor AP’s   Mist Older Mounting Options (pre-2019) Use the guides...