Customer Support

Manage cases, download software & access documentation

AI Changes the Support Game

Mist uses AI to revolutionize the traditional enterprise support model with proactive notifications, automated workflows, AI-driven insight and streamlined help-desk processes.

  • Eliminate truck rolls with Dynamic Packet Capture (dPCAP)
  • Quickly identify the root cause of problems with event correlation
  • Set, monitor, and enforce service levels for wired/wireless performance
  • Maximize help desk efficiency with Marvis, the industry’s first Virtual Network Assistant (VNA)

Don’t call us, we’ll call you!

Mist notifies customers and partners proactively when issues are detected, enabling rapid problem resolution. If the issue persists and live support is needed, the trouble ticket is automatically routed to tier 3 experts in the Mist TAC.

With Mist’s AI-driven support, the need for 1-800 numbers and tiered help desks are a thing of the past.