Location FAQ

Walls

How to insert Walls To insert walls go to Wayfinding Paths and select insert walls when viewing a floor plan. Similar to inserting paths you select the points you want to set the nodes on points of the image that resemble walls. Although unlike wayfinding paths where the location estimate will gravity towards the nearest...

Searching in Live View

Steps to access the search function in location live view: Navigate to Location → Live View on your org From Live View, click on a map to search related elements of that map (floor plan) Once you are on a floor plan you will see a search icon on the top right corner of the...

Beam Density not showing up?

Mist’s RF glasses feature gives you a real-time view of the RF environment from the mobile user’s perspective. This lets you detect coverage holes as the user moves around. The Beam Density map is the visual provided when using RF glasses to give the user a good representation of RSSI strength depending on location.  In...

vBLE impact on 2.4 GHz WiFi

There are no issues when running vBLE alongside 2.4 GHz WiFi. Our Radio Resource Management automatically chooses channels 1, 6, and 11 on WiFi to avoid any interference between the BLE signals being transmitted simultaneously. BLE transmits on advertising channels 37, 38, and 39 with signals being only 2 MHz wide. These channels are located...

How often do the APs BLE scan/collect data for Location?

AP Scan rate: APs in receive mode only (only Asset Visibility is turned on): APs scan every 800ms   APs are in transmit + receive mode (Asset Visibility + Engagement turned on): APs scan every 420ms   Data collection: Data is sent to the cloud every 2 seconds

Supported Image Formats for Floor Plans

When creating a floorplan in Location Live View, we require you to attach an image to be used as the map.  We strongly encourage the use of .png file formats, but if there are specific requirements for a desired image format please submit a support ticket and we will do our best to assist you...

BT11 Daisy Chaining

Location, especially wayfinding (which usually involves long hallways), can benefit from daisy chaining for power. This saves switch ports. To get four units as shown below, you need AT power either from an LLDP enabled switch (Cisco disables by default), or a 30-watt power injector for the first unit in the daisy chain. If it...

Broadcasting BLE Beacons (iBeacon, Eddystone UID, Eddystone URL)

Mist APs can broadcast different types of beacons which have different payload structures. These Beacons are useful when customer want to broadcast beacons with different structure payloads. Apple created the iBeacon format so that your mobile device takes some action when it hears that iBeacon. This is the only way to let an application through...