Location FAQ

How often do the APs BLE scan/collect data for Location?

AP Scan rate: APs in receive mode only (only Asset Visibility is turned on): APs scan every 800ms   APs are in transmit + receive mode (Asset Visibility + Engagement turned on): APs scan every 420ms   Data collection: Data is sent to the cloud every 2 seconds

Location Analytics/Reports Deprecation

Q: When is Location Analytics and Reports being removed? A: After April 7th, 2021   Q: Can I still access Location Analytics and Reports pages after April 7th? A: No.   Q: Do I need to create new Reports before the April 7th deadline? A: Yes. It is important to try the Engagement/Network Analytics feature...

Searching in Live View

Steps to access the search function in location live view: Navigate to Location → Live View on your org From Live View, click on a map to search related elements of that map (floor plan) Once you are on a floor plan you will see a search icon on the top right corner of the...

Supported Image Formats for Floor Plans

When creating a floorplan in Location Live View, we require you to attach an image to be used as the map.  We strongly encourage the use of .png file formats.  JPEG files are also acceptable.  We currently don’t support .pdf or .dwg floorplans. Recommended floorplan settings: Dimensions: 2000×3000 pixels File size: <1 MB (Max 8...

vBLE impact on 2.4 GHz WiFi

There are no issues when running vBLE alongside 2.4 GHz WiFi. Our Radio Resource Management automatically chooses channels 1, 6, and 11 on WiFi to avoid any interference between the BLE signals being transmitted simultaneously. BLE transmits on advertising channels 37, 38, and 39 with signals being only 2 MHz wide. These channels are located...