Location FAQ

Location Analytics/Reports Deprecation

Q: When is Location Analytics and Reports being removed? A: After April 7th, 2021   Q: Can I still access Location Analytics and Reports pages after April 7th? A: No.   Q: Do I need to create new Reports before the April 7th deadline? A: Yes. It is important to try the Engagement/Network Analytics feature...

Walls

This section will focus on why walls are used, how to insert walls, how to create exclusion zones and Exclusion Zones Rules. Typically for many location cases you don’t need walls but walls are a good feature to help contain SDK clients and assets inside a desired section of a floor plan if needed. Sometimes...

Searching in Live View

Steps to access the search function in location live view: Navigate to Location → Live View on your org From Live View, click on a map to search related elements of that map (floor plan) Once you are on a floor plan you will see a search icon on the top right corner of the...

Location Diagnostic Beam Density Coverage Map

Check following prerequisites to show Beam Density Map coverage: Floor Map should be present in UI → Location → Live View Check App(SDK), to see if Wifi clients and BLE Assets are connected or not Beam Density Coverage Map: Coverage shows in the map for each device type – Wifi, BLE Assets, SDK for time...

vBLE impact on 2.4 GHz WiFi

There are no issues when running vBLE alongside 2.4 GHz WiFi. Our Radio Resource Management automatically chooses channels 1, 6, and 11 on WiFi to avoid any interference between the BLE signals being transmitted simultaneously. BLE transmits on advertising channels 37, 38, and 39 with signals being only 2 MHz wide. These channels are located...

How often do the APs BLE scan/collect data for Location?

AP Scan rate: APs in receive mode only (only Asset Visibility is turned on): APs scan every 800ms   APs are in transmit + receive mode (Asset Visibility + Engagement turned on): APs scan every 420ms   Data collection: Data is sent to the cloud every 2 seconds

Supported Image Formats for Floor Plans

When creating a floorplan in Location Live View, we require you to attach an image to be used as the map.  We strongly encourage the use of .png file formats.  JPEG files are also acceptable.  We currently don’t support .pdf or .dwg floorplans. Recommended floorplan settings: Dimensions: 2000×3000 pixels File size: <1 MB (Max 8...

BT11 Daisy Chaining

Location, especially wayfinding (which usually involves long hallways), can benefit from daisy chaining for power. This saves switch ports. To get four units as shown below, you need AT power either from an LLDP enabled switch (Cisco disables by default), or a 30-watt power injector for the first unit in the daisy chain. If it...

Broadcasting BLE Beacons (iBeacon, Eddystone UID, Eddystone URL)

Mist APs can broadcast different types of beacons which have different payload structures. These Beacons are useful when customer want to broadcast beacons with different structure payloads. Apple created the iBeacon format so that your mobile device takes some action when it hears that iBeacon. This is the only way to let an application through...