Wi-Fi FAQ

Changes on the WLAN that will reset radios

Making certain changes on your WLANs may cause the AP radios to reinitialize in order to obtain the new configuration.  This will temporarily Deauthenticate any clients connected to that AP.  The following are some WLAN changes and their impact on the radios: Name change:  reset radio Selecting specific radio :  reset radio Band steering : ...

Metrics on the Access Points Page

The following are the metrics on the landing page of the Access Points Connection Status VLANs Version Compliance   Connection Status The connection status metric displays the percentage of access points that are currently online. The Color coding of the metrics bar is as follows: i) If the Percentage is greater than 98.5 % then...

Importing Predictive Ekahau or iBwave Projects to Mist

Mist is delighted to support importing Ekahau and iBwave files.  This guide will walk through the intended uses and some tips of using the feature.  In short, the import feature is meant to be a timesaver by ingesting the work you have already done in your Ekahau or iBwave design file.  There’s no duplicate work...

Why do clients disconnect when you add a new WLAN?

Making changes on the WLAN will cause the radio to reinitialize in order to obtain the new configuration. The radio reinitializes when adding a new WLAN or making any RF related changes to the WLAN. On the Client Events in the Insights page, you will see an AP Deauthentication being sent to the clients when...

What is the difference between AP deauthentication and Client deauthentication?

Deauthentication is not a request, it is a notification If a station wants to deauthenticate from an AP, or if an AP wants to deauthenticate from stations, either device can send a deauthentication frame. Because authentication is a prerequisite for association, a deauthentication frame will automatically cause a disassociation to occur. Deauthentication cannot be refused...

Why AP’s use multiple IP addresses

A Mist AP will pull a management IP address from the Native VLAN. By default, a Mist AP requests only one IP address i.e. from the Management VLAN (VLAN 1) Features that would require multiple DHCP addresses: Guest Portal If a guest portal is configured using the Mist portal and the Guest SSID is a...

AP Connectivity to the Mist Cloud

When a Mist AP cannot reach the Mist Cloud, can end users with a wireless connection still communicate with the internet? With the local network? If config persistence was enabled on the AP before it lost connectivity to the Mist cloud, the AP will still be able to provide WiFi.  The same goes for APs...

Disable Wi-Fi 6

Our AP43, 33, 32 and 12 models supports 802.11ax, which may cause some interoperability issues with legacy clients.  To disable the 802.11ax on your WLAN, simply navigate to your WLAN Details page, and find the WiFi Protocols box.  In here, you may disable WiFi-6.  This will disable WiFi-6 for that specific WLAN on AX capable AP’s,...