Wi-Fi FAQ

Why do clients disconnect when you add a new WLAN?

Making changes on the WLAN will cause the radio to reinitialize in order to obtain the new configuration. The radio reinitializes when adding a new WLAN or making any RF related changes to the WLAN. On the Client Events in the Insights page, you will see an AP Deauthentication being sent to the clients when...

What is the difference between AP deauthentication and Client deauthentication?

Deauthentication is not a request, it is a notification If a station wants to deauthenticate from an AP, or if an AP wants to deauthenticate from stations, either device can send a deauthentication frame. Because authentication is a prerequisite for association, a deauthentication frame will automatically cause a disassociation to occur. Deauthentication cannot be refused...

Why AP’s use multiple IP addresses

A Mist AP will pull a management IP address from the Native VLAN. By default, a Mist AP requests only one IP address i.e. from the Management VLAN (VLAN 1) Features that would require multiple DHCP addresses: Guest Portal If a guest portal is configured using the Mist portal and the Guest SSID is a...

AP Connectivity to the Mist Cloud

When a Mist AP cannot reach the Mist Cloud, can end users with a wireless connection still communicate with the internet? With the local network? If config persistence was enabled on the AP before it lost connectivity to the Mist cloud, the AP will still be able to provide WiFi.  The same goes for APs...

Disable Wi-Fi 6

Our AP43 model supports 802.11ax, which may cause some interoperability issues with legacy clients.  To disable the 802.11ax on your WLAN, simply navigate to your WLAN Details page, and find the WiFi Protocols box.  In here, you may disable WiFi-6.  This will disable WiFi-6 for that specific WLAN on AP43’s, and will have no effect on other...

Blacklist a Client

To blacklist any client manually, first go to Network > Security to classify and add client mac addresses as Banned clients. Either manually enter MAC Addresses or upload a file with the list of MACs. Or from API, we can make PUT request under – sites/:site_id/setting/blacklist with payload of mac addresses {"macs":["<<>>","<<>>"]}   Next, navigate...

Inactive Wired VLANs

What does the Inactive wired VLANs warning message on the Mist Dashboard mean? The inactive wired VLANs error message appears on the dashboard when our APs don’t detect incoming traffic from a particular VLAN that is used in either an AP or WLAN configuration. In this case our backend algorithm suspects that this VLAN is...

What is AP Reflection?

Sometimes you may see events for AP Reflection Detection in our site events page(Analytics → Events tab). The AP Reflection Detected event shows that there is a possible loop in your network and the AP is receiving the packet it sent out. We detect this when the AP wired port receives a frame with the...

VLANs configured as site variables

When setting up a universal template to be used across multiple sites, there are certain factors which may differ from site to site. Different sites may have unique VLAN configurations, and to support these use cases we are allowing VLAN IDs to be configured as a site variable. With this function, set the VLAN ID...