WiFi FAQ

Why AP’s use multiple IP addresses

A Mist AP will pull a management IP address from the Native VLAN. Features that would require multiple DHCP addresses: Guest Portal If a guest portal is configured using the Mist portal and the Guest SSID is a tagged VLAN, each AP will need to request an IP address on that tagged VLAN. Local Status...

Disable WiFi-6

Our AP43 model supports 802.11ax, which may cause some interoperability issues with legacy clients.  To disable the 802.11ax on your WLAN, simply navigate to your WLAN Details page, and find the WiFi Protocols box.  In here, you may disable WiFi-6.  This will disable WiFi-6 for that specific WLAN on AP43’s, and will have no effect on other...

Blacklist a Client

Currently we do not have a “blacklist” option on our WLAN configuration, but there are a couple of ways to implement this, depending on your number of clients:   (1) If there are a lot of clients connecting(or client list changes frequently), you can enable MAC address Authentication and put the unauthorized station MAC in...

VLANs configured as site variables

When setting up a universal template to be used across multiple sites, there are certain factors which may differ from site to site. Different sites may have unique VLAN configurations, and to support these use cases we are allowing VLAN IDs to be configured as a site variable. With this function, set the VLAN ID...

DSCP Mapping

In our current implementation of QOS, the AP overwrites DSCP values of upstream traffic based on Access Categories (AC) values.  DSCP values marked by wireless clients are therefore not retained.  The DSCP and WMM AC mappings are as follows: DSCP to WMM AC Mapping DSCP 0 AC 1 DSCP 1 AC 1 DSCP 2 AC...

Juniper OS 17.3R3 Software required for AT power

Juniper Networks, Inc. ex4300-24p need to run software kernel JUNOS 17.3R3-S1.5, Build date: 2018-08-31 or later. There is a known problem in earlier releases where lldp negotiated power are 19.5w but the lldp allocated power varies between 10.5 and 11.7 watts which may cause AP41’s to reboot unexpectedly. Juniper Release Notes  

Use cases for ports on the AP (Eth1, Module, IoT)

AP41 Eth1 port will give Data Out, but will not give PoE Out Module port will give Data Out IoT port can be used for digital inputs (0 to +5V), digital outputs (0 to +5V), and analog inputs (0 to +5V) AP21 / BT11 Eth1 port will give Data Out and can also give PoE...

Supported Image Formats for Floor Plans

When creating a floorplan in Location Live View, we require you to attach an image to be used as the map.  We strongly encourage the use of .png file formats, but if there are specific requirements for a desired image format please submit a support ticket and we will do our best to assist you...

How to open a support ticket

Please use the Question Mark on your Mist Dashboard In the Support Tickets screen, click on the Create a Ticket button. Using the dropdown menu, select the ticket type that matches your issue, and then fill in the rest of the sections to submit your ticket. or simply drop a note to support@mist.com. Our experts will...