Wi-Fi Troubleshooting

AP Unable to Reach the Mist Cloud?

When an AP is unable to reach Mist Cloud, you can follow the below steps before opening a ticket for the Mist support team. And even after that the same issue persists, feel free to open Support ticket for the Mist Customer Success team. We sincerely request you to provide the below details so that...

Troubleshooting AP Disconnect Issues

Use this guide to help with troubleshooting issues for APs disconnecting from the cloud without opening a ticket to the support team. To troubleshoot the issue, we need to know the possible cause of this issue. The LED on the Mist AP can be very helpful if the AP ever has a problem connecting to...

Dynamic Packet Captures

Wireless packet captures are helpful when trying to dissect and dig down into the root cause of any wireless issue between a client and AP.  You can determine if packets being sent are actually reaching their destination as well as identify if packets are corrupted. Dynamic Packet Captures are automatically saved and available for you...

CloudShark Integration for Dynamic PCAP

In addition to downloading Dynamic Packet Captures (PCAP) directly to your computer for analysis, you can now also use our new CloudShark integration to view your Dynamic PCAP files directly on your web browser.  There are no required manual setting changes needed – you can start using this right away. To open a dynamic PCAP...

Alert Framework

The Alerts page on the Mist dashboard will help you maintain full and constant visibility across your sites.  Here, you may view the full list of alerts detected on your site.  You may also configure alerts to receive Email notifications for certain types of events detected on your network. To configure your Alert Template, navigate...

Alert Types

There are three groups of alert types which are separated into their own sections: Infrastructure, Marvis, and Security.  Red alerts mean the issue is critical.  Orange alerts signal a warning – it may or may not be an issue, but it would be good to monitor.  Blue alerts are just informational, and do not need...

Network and Engagement Analytics

Use these analytics pages to monitor detailed views of client activity and usage rate across all your sites. Customize your view with the most relevant data and resize each information box to your liking. The Engagement Analytics page focuses on client data like dwell time, visit trends, and wait time. The Network Analytics page focuses...

Troubleshooting with SLE’s

This a great video done by Wes Purvis walking through how to use the SLE’s in an operational context.