Wi-Fi Troubleshooting

Network and Engagement Analytics

Use these analytics pages to monitor detailed views of client activity and usage rate across all your sites. Customize your view with the most relevant data and resize each information box to your liking. The Engagement Analytics page focuses on client data like dwell time, visit trends, and wait time. The Network Analytics page focuses...

Marvis Overview and troubleshooting

This is Wes Purvis doing a great overview of Marvis including some of the latest wired features   Mist’s Marvis virtual assistant is the first of its kind to complement the SLE framework for streamlining wireless operations. This AI-driven assistant accepts commands in either Natural Language or Guided Queries to provide insight into how your...

Troubleshooting with SLE’s

This a great video done by Wes Purvis walking through how to use the SLE’s in an operational context.

Troubleshooting AP Disconnect Issues

Use this guide to help with troubleshooting issues for APs disconnecting from the cloud without opening a ticket to the support team. To troubleshoot the issue, we need to know the possible cause of this issue. The LED on the Mist AP can be very helpful if the AP ever has a problem connecting to...

Wired Packet Capture

Wired Packet Capture (requires 0.5.x or newer firmware) Wireless packet captures are helpful when trying to dissect and dig down into the root cause of any wireless issue between a client and AP.  You can determine if packets being sent are actually reaching their destination as well as identify if packets are corrupted.   With our...

Troubleshooting an AP negotiating at the wrong speed

1. Run the below commands on your switch to check the speed information on the port: show cable-diagnostics tdr int <Interface_name> show interf status   2. Please change the cable connecting the AP to the switch with a known working cable. If possible, swap it with a cable being used by an AP with no...

Cannot connect to Wi-fi

How to Troubleshoot Issues reported using SLE Issue reported: Multiple clients are not able to connect to network on a given site. One needs to start with the SLE listed below: ‘Successful connects’ Check SLE ‘Successful connects’ ; check what classifier are contributing to connection failure. DHCP Click DHCP under the SLE ‘Successful Connects’ ,...

How to Troubleshoot specific connectivity issues using Marvis

Failing Authorization For this section we will be taking a client (38:78:62:40:de:e5) and giving a wrong password multiple times deliberately. Check Marvis with following command troubleshoot client 38:78:62:40:de:e5 – This will give you the answer to what is happening to the client for most of the time (The client failed to connect on 100% of...

AP Uptime – Network/WAN issues

Network/WAN issues have an impact on the AP Uptime metric either Switch Down or Site Down can be factors. Under the AP Uptime metric, click on Switch Down. Since the Statistics tab show 33% of Access Points are either unreachable or have  reboots, click on the Affected Items tab to see which access points have lost...