Getting Started

Create a Mist Account and Organization

Welcome to Mist Systems. These are the instructions to create your Mist account. You have a single username and password to access the Mist Dashboard and Mist Support Portal.   The Juniper Mist Cloud Service is hosted in multiple cloud environments.  Customer may choose the respective cloud instance for a new account to be setup.   Before creating...

Ports to enable on your firewall

Mist Cloud Service Type Global 01 Global 02 Global 03 Admin Portal manage.mist.com/signin.html api-ws.mist.com api.mist.com(TCP 443) manage.gc1.mist.com api-ws.gc1.mist.com api.gc1.mist.com(TCP 443) manage.ac2.mist.com api-ws.ac2.mist.com api.ac2.mist.com(TCP 443) Guest Wi-Fi Portal portal.mist.com(TCP 443) portal.gc1.mist.com(TCP 443) portal.ac2.mist.com(TCP 443) Webhooks source IP Addresses 54.193.71.17 54.215.237.20 34.94.226.48/28 (34.94.226.48-34.94.226.63) 34.231.34.177 54.235.187.11 18.233.33.230     Service Type Global 04 Europe 01 APAC 01 Admin...

Access Your Installed Base Information

The term Installed Base refers to the information maintained by Juniper as part of its product support offerings about the Juniper products your company has purchased. The installed base view contains device-specific details (known to Juniper through the sale and maintenance of the device) along with the status information collected from the installed devices. To...

AP Upgrades

How do I upgrade an AP manually? To manually upgrade your APs, go to the Access Points page.  Here, you can either select one or multiple APs to upgrade.  Select the Upgrade APs button on the right hand side of the page and choose your upgrade version from the dropdown menu.  Once you click on Start...

AP Wired Port Configuration

In your Access Points setting page, you may configure the AP VLAN ID in the IP Address Box.  Here is an example of an AP with VLAN ID 2 configured:   1) All the physical ports are configured with tagged VLAN 2. 2) Native VLAN is still 1. 3) SVI VLAN ID is set to...

Claiming APs

How to claim APs to an organization? APs can be claimed to any organization by using either the activation code, claim code or QR code. Activation Code Whenever you order APs, our Sales Operations team will send you an activation code which can be used for claiming the APs and subscriptions as per the order. ...

Create your 1st WLAN using WLAN Templates

This short video will show you how to create your first WLAN using WLAN Templates as well as how to use site labels. Also added is a simple WxLAN rule, all from a single screen.

Creating and deleting an Organization

Creating an Organization If you already have a Mist account but want to set up a new Organization Go to ‘My Account by clicking the person icon in the top right of the screen and click on utilities-   Create Organization will create a new organization with you as a super user.   Deleting an...

Enable Bluetooth Services (per Site)

  Bluetooth based services – if you have the subscription you can enable them here.  This will enable BLE for the entire site.  It can be disabled per AP if required. Note there is one subscription for Engagement and another for Asset Visibility