Getting Started

Create a Mist Account and Organization

Welcome to Mist Systems. These are the instructions to create your Mist Account. You have a single username and password to access the Mist Dashboard and Mist Support Portal. Create a New Account Create a new account by going to https://manage.mist.com and clicking the Create Account button. A verification email will be sent to the email address provided in...

Mist Resource Center

We are pleased to announce our brand new Mist Resource Center! Use the Resource Center to quickly check recent announcements, search through our documentation, get step-by-step instructional guides, and read our weekly product updates, all conveniently from any page of our Mist Dashboard. Access our Resource Center through the “?” button at the bottom right...

Historical Support Tickets

Historical Support Tickets You asked and we heard you and did what you asked – you can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going...

Ports to enable on your firewall

Mist APs need the following ports to be enabled on your Internet Firewall to work properly: 443/TCP to our cloud is required. It can optionally be tunneled in L2TP. DNS (53/UDP) to lookup our cloud hostname is required, but it does not need to be a public DNS server. DHCP (67&68/UDP) is required initially. After that you can...

Network Information

AP43 / AP43e / AP41 / AP41e / AP61 / AP61e Require 802.3at or PoE+ with minimum budget of 25.5W. **IMPORTANT** AP21 / BT11 Require 802.3af (15 watts) or 802.3at (30 watts) Native or untagged VLAN port with DHCP and DNS service. Proxies are supported although commissioning may be required to load proxy DHCP Option...

Initial AP Connection and VLANs & Static IP addresses

All Mist AP’s when ‘out of the box’ will boot and expect to see a trunked port or the native VLAN=1 and will send a DHCP request on that VLAN. When in the ‘connected’ state you can make changes via the AP detail screen to assign it to a VLAN.  Care should be taken as...

Two Factor Authentication (with Mobile Authenticator)

Mist extends its cloud security capability for organizations by adding the option of a Two-factor Authentication for every login attempt.  Take advantage of this component by downloading an authenticator app, such as Google Authenticator. Please note that this two factor authentication can only be set up with an authenticator app, and does not support SMS or email...

Mist AI Mobile App

Mist AI: Mobile App for Site Configurations Mist Systems is excited to announce Mist AI: a brand new mobile application to assist in the ease of deploying Mist Infrastructure at scale. Using this app, view your different sites and AP inventory, claim APs to your Org or Site, and find nearby APs using BLE technology...

Subscriptions and Activations

The subscriptions page helps with keeping track of your purchased licenses.  View the list of subscription types you have access to and assign specific sites to enable these services on. The Entitled column shows how many APs you can enable the subscription for and Usage lets you see how many APs are already using the...