Getting Started

Create a Mist Account and Organization

Welcome to Mist Systems. These are the instructions to create your Mist account. You have a single username and password to access the Mist Dashboard and Mist Support Portal. Create a New Account Create a new account by going to https://manage.mist.com and clicking the Create Account button. A verification email will be sent to the email address provided...

Mist Resource Center

We are pleased to announce our brand new Mist Resource Center! Use the Resource Center to quickly check recent announcements, search through our documentation, get step-by-step instructional guides, and read our weekly product updates, all conveniently from any page of our Mist Dashboard. Access our Resource Center through the book icon at the bottom right hand...

Claiming APs

How to claim APs to an organization? APs can be claimed to any organization by using either the activation code, claim code or QR code. Activation Code Whenever you order APs, our Sales Operations team will send you an activation code which can be used for claiming the APs and subscriptions as per the order. ...

AP Upgrades

How do I upgrade an AP manually? To manually upgrade your APs, go to the Access Points page.  Here, you can either select one or multiple APs to upgrade.  Select the Upgrade APs button on the right hand side of the page and choose your upgrade version from the dropdown menu.  Once you click on Start...

Administrator Roles

To view or assign administrator roles to your users, navigate (as a Super User) to Organizations > Administrators. Each type of role has different read and write capabilities:   Super User Read/write access to entire organization. No restrictions. Network Admin (All Sites Access) Limited read/write access to all sites under the organization Can modify all site-level...

Create your 1st WLAN using Configuration Templates

This short video will show you how to create your first WLAN using Configuration Templates as well as how to use site labels. Also added is a simple WxLAN rule, all from a single screen.

Historical Support Tickets

Historical Support Tickets You can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going back to as much as a year. Access your Support Tickets page...

Ports to enable on your firewall

Mist APs need the following ports to be enabled on your Internet Firewall to work properly: 443/TCP to our cloud is required. It can optionally be tunneled in L2TP. DNS (53/UDP) to lookup our cloud hostname is required, but it does not need to be a public DNS server. DHCP (67&68/UDP) is required initially. After that you can...

Network Information

AP43 / AP43e / AP41 / AP41e / AP61 / AP61e Require 802.3at or PoE+ with minimum budget of 25.5W. **IMPORTANT** AP21 / BT11 Require 802.3af (15 watts) or 802.3at (30 watts) Native or untagged VLAN port with DHCP and DNS service. Proxies are supported although commissioning may be required to load proxy DHCP Option...