Getting Started

Create a Mist Account and Organization

Welcome to Mist Systems. These are the instructions to create your Mist Account. You have a single username and password to access the Mist Dashboard and Mist Support Portal. Create a New Account Create a new account by going to https://manage.mist.com and clicking the Create Account button. A verification email will be sent to the email address provided in...

Mist Resource Center

We are pleased to announce our brand new Mist Resource Center! Use the Resource Center to quickly check recent announcements, search through our documentation, get step-by-step instructional guides, and read our weekly product updates, all conveniently from any page of our Mist Dashboard. Access our Resource Center through the book icon at the bottom right hand...

Administrator Roles

To view or assign administrator roles to your users, navigate (as a Super User) to Organizations > Administrators. Each type of role has different read and write capabilities:   Super User Read/Write access to entire organization. No restrictions. Network Admin Read/Write access to allowed sites. Note, that this role cannot configure organization-level features or claim APs...

Create your 1st WLAN using Configuration Templates

This short video will show you how to create your first WLAN using Configuration Templates as well as how to use site labels. Also added is a simple WxLAN rule, all from a single screen.

Historical Support Tickets

Historical Support Tickets You asked and we heard you and did what you asked – you can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going...

Ports to enable on your firewall

Mist APs need the following ports to be enabled on your Internet Firewall to work properly: 443/TCP to our cloud is required. It can optionally be tunneled in L2TP. DNS (53/UDP) to lookup our cloud hostname is required, but it does not need to be a public DNS server. DHCP (67&68/UDP) is required initially. After that you can...

Network Information

AP43 / AP43e / AP41 / AP41e / AP61 / AP61e Require 802.3at or PoE+ with minimum budget of 25.5W. **IMPORTANT** AP21 / BT11 Require 802.3af (15 watts) or 802.3at (30 watts) Native or untagged VLAN port with DHCP and DNS service. Proxies are supported although commissioning may be required to load proxy DHCP Option...

Initial AP Connection and VLANs & Static IP addresses

All Mist AP’s when ‘out of the box’ will boot and expect to see a trunked port or the native VLAN=1 and will send a DHCP request on that VLAN. When in the ‘connected’ state you can make changes via the AP detail screen to assign it to a VLAN.  Care should be taken as...

Two Factor Authentication (with Mobile Authenticator)

Mist extends its cloud security capability for organizations by adding the option of a Two-factor Authentication for every login attempt.  Take advantage of this component by downloading an authenticator app, such as Google Authenticator. Please note that this two factor authentication can only be set up with an authenticator app, and does not support SMS or email...