Wi-Fi Troubleshooting

Troubleshooting steps for client issues

Check SLE in UI, based on the kind of the issue. Time to Connect SLE: Issues related to DHCP, etc. Click on DHCP classifier, click on “Affected Items” tab for all the clients affected for DHCP. Client on Authorization, Association and follow the above procedure for the appropriate failures. Successful Connect SLE: Issues related to...

What is LED telling me?

    The LED on the Mist AP can be very helpful if it ever has a problem connecting to the cloud. It will blink out error codes to explain exactly what the problem is. Below is a chart of these codes or you can have someone take a short video of the sequence and...

Setting up Wireshark for packet captures

If you are having trouble opening up our Dynamic or Manual packet captures in Wireshark, please make sure your settings match these below: 1) Open up the preferences window (Edit -> Preferences on Windows, or Wireshark -> Preferences on Mac) 2) Navigate to Protocols -> IEEE 802.11 and make sure to select Yes – with IV under Ignore the Protection bit Click on OK to...