Marvis can be effectively used to look for events associated to a particular WLAN. In this case one can search for all client events pertaining to the Guest WLAN. Marvis can give a detailed description of all the events as can be seen from the above including the redirect URL, VLAN tag, AP BSSID. In...
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Wi-Fi Troubleshooting
Failing Authorization For this section we will be taking a client (38:78:62:40:de:e5) and giving a wrong password multiple times deliberately. Check Marvis with following command troubleshoot client 38:78:62:40:de:e5 – This will give you the answer to what is happening to the client for most of the time (The client failed to connect on 100% of...
When an AP has power but can’t connect to the cloud the LED will blink out a series of codes to tell you why. At the same time the AP will be sending BLE messages to nearby AP’s to report its problem. That makes it a lot easier than having to go look at the...
Access Point Check for the led light status on the AP. All the led status and it’s error code are provided in the below link https://www.mist.com/documentation/what-is-led-telling-me/ If APs dropped offline recently, please check if recent changes are made on switch side or on AP (Basically VLAN, IP or DHCP changes) APs require TCP port 443...
Users run into two typical roaming issues. First one is they move from one area to another and the user gets subpar performance. This could be due to the client still connected to the farther AP and did not roam to the nearer AP, also known as sticky client behavior. Other typical issue is application...
If you are having trouble opening up our Dynamic or Manual packet captures in Wireshark, please make sure your settings match these below: 1) Open up the preferences window (Edit -> Preferences on Windows, or Wireshark -> Preferences on Mac) 2) Navigate to Protocols -> IEEE 802.11 and make sure to select Yes – with IV under Ignore the Protection bit Click on OK to...
1. Run the below commands on your switch to check the speed information on the port: show cable-diagnostics tdr int <Interface_name> show interf status 2. Please change the cable connecting the AP to the switch with a known working cable. If possible, swap it with a cable being used by an AP with no...
Use this guide to help with troubleshooting issues for APs disconnecting from the cloud without opening a ticket to the support team. To troubleshoot the issue, we need to know the possible cause of this issue. The LED on the Mist AP can be very helpful if the AP ever has a problem connecting to...
Check SLE in UI, based on the kind of the issue. Time to Connect SLE: Issues related to DHCP, etc. Click on DHCP classifier, click on “Affected Items” tab for all the clients affected for DHCP. Client on Authorization, Association and follow the above procedure for the appropriate failures. Successful Connect SLE: Issues related to...