Getting Started

Create your 1st WLAN using WLAN Templates

This short video will show you how to create your first WLAN using WLAN Templates as well as how to use site labels. Also added is a simple WxLAN rule, all from a single screen.

Historical Support Tickets

Historical Support Tickets You can now see all the support tickets to keep track of any requests or questions you may have had in the past that are not resolved yet. Navigate to your support tickets page, and choose a time frame going back to as much as a year. Access your Support Tickets page...

How to open a support ticket

Please use the Question Mark on your Mist Dashboard.  Select Support Tickets from the dropdown menu. In the Support Tickets screen, click on the Create a Ticket button. Using the dropdown menu, select the ticket type that matches your issue, and then fill in the rest of the sections to submit your ticket. or simply drop...

How to Request an RMA?

Open a support ticket, specify the MAC address of the defective device, and describe the issue. Our support team will then work with you on troubleshooting and issuing RMA if needed. Please see this page for detailed step-by-step instructions on opening a support ticket through our dashboard: https://www.mist.com/documentation/open-support-ticket-2/

Ports to enable on your firewall

Mist Cloud Service Type Global 01 Global 02 Global 03 Admin Portal manage.mist.com/signin.html api-ws.mist.com api.mist.com(TCP 443) manage.gc1.mist.com api-ws.gc1.mist.com api.gc1.mist.com(TCP 443) manage.ac2.mist.com api-ws.ac2.mist.com api.ac2.mist.com(TCP 443) Guest Wi-Fi Portal portal.mist.com (TCP 443) portal.gc1.mist.com (TCP 443) portal.ac2.mist.com (TCP 443) Webhooks source IP Addresses 54.193.71.17 54.215.237.20 34.94.120.8 35.236.34.24 35.236.92.224 34.231.34.177 54.235.187.11 18.233.33.230   Service Type Global 04 Europe 01...

Network Information

AP43/41/33/32/61/63 Require 802.3at or PoE+ with minimum budget of 25.5W. **IMPORTANT** AP 12 Require 802.3af (15 watts) or 802.3at (30 watts) 802.3at(30 watts) required if other devices will be powered by the wall-plate AP BT11 Require 802.3af (15 watts) or 802.3at (30 watts) Native or untagged VLAN port with DHCP and DNS service. Proxies are...

Initial AP Connection and VLANs & Static IP addresses

All Mist AP’s when ‘out of the box’ will boot and expect to see a trunked port or the native VLAN=1 and will send a DHCP request on that VLAN. When in the ‘connected’ state you can make changes via the AP detail screen to assign it to a VLAN.  Care should be taken as...

Two Factor Authentication (with Mobile Authenticator)

Mist extends its cloud security capability for organizations by adding the option of a Two-factor Authentication for every login attempt.  Take advantage of this component by downloading an authenticator app, such as Google Authenticator. Please note that this two factor authentication can only be set up with an authenticator app, and does not support SMS or email...

Mist AI Mobile App

About: The Mist AI app is designed to help in installing Juniper Switch(es), Wan edge routers, Mist edge  and Mist Access Point(s) for easy on-boarding. Mist AI app support following user roles: Installer role Installer role has a minimum level of access to the org, sites, and AP’s. Can do the initial installation such as...