Wi-Fi FAQ

DSCP Mapping

In our current implementation of QOS, the AP overwrites DSCP values of upstream traffic based on Access Categories (AC) values.  DSCP values marked by wireless clients are therefore not retained.  The DSCP and WMM AC mappings are as follows: DSCP to WMM AC Mapping DSCP 0 AC 1 DSCP 1 AC 1 DSCP 2 AC...

Juniper OS 17.3R3 Software required for AT power

Juniper Networks, Inc. ex4300-24p need to run software kernel JUNOS 17.3R3-S1.5, Build date: 2018-08-31 or later. There is a known problem in earlier releases where lldp negotiated power are 19.5w but the lldp allocated power varies between 10.5 and 11.7 watts which may cause AP41’s to reboot unexpectedly. Juniper Release Notes  

Use cases for ports on the AP (Eth1, Module, IoT)

AP41 Eth1 port will give Data Out, but will not give PoE Out Module port will give Data Out IoT port can be used for digital inputs (0 to +5V), digital outputs (0 to +5V), and analog inputs (0 to +5V) AP43 Eth1 port will give Data Out and can also give PoE PSE mode...

Recommended cable length for Mist APs

What is the re-commended length of the Ethernet cable for powering up and connecting the Mist APs to cloud? We usually recommend a max length of 100 meters for the ethernet cable between the AP and the switch port to guarantee proper function. Can I run an Ethernet cable longer than 100 meters long while...

Supported Image Formats for Floor Plans

When creating a floorplan in Location Live View, we require you to attach an image to be used as the map.  We strongly encourage the use of .png file formats, but if there are specific requirements for a desired image format please submit a support ticket and we will do our best to assist you...

How to open a support ticket

Please use the Question Mark on your Mist Dashboard.  Select Support Tickets from the dropdown menu. In the Support Tickets screen, click on the Create a Ticket button. Using the dropdown menu, select the ticket type that matches your issue, and then fill in the rest of the sections to submit your ticket. or simply drop...

API Rate Limiting

The current rate limiting is 5000 API calls per hour and is reset at the hourly boundary. If you need more, please contact our support about your use case (support@mist.com). It is possible that there are other APIs that can better serve you or new APIs we can create to do what you’re trying to...

Best Practices for switch port configs

Here are some recommended configurations for your switch ports to work seamlessly with the Mist APs: On a trunk port, prune all the unwanted VLANs – only the required VLANs (based on WLANs) should be part of allowed VLANs. Since our APs do not save the configuration by default, APs should be able to get...

Does the AP41 operate under 802.3af?

No. The AP41 requires PoE+ or 802.3at power, and it consumes a maximum of 24.5W. Thus, always connect an AP41 or AP41E to an 802.3at or PoE+ switch. Note – Most Cisco switches won’t provide more than 802.3af power unless negotiated via CDP or LLDP. LLDP is disabled by default on most Cisco switches so...