Get Started

Setup your Mist account and claim your Access Points.

What’s Needed:


A web browser with Internet access


Mist Access Point(s) connected to network


About 10 minutes

Step 1 – Create Your Account

Go to and click the “Create Account” link.

After you create an account, your credentials can also be used to access the Mist dashboard and support portal.

Enter valid contact information.

A welcome email with verification link will be sent to you.

If welcome email is not received, please email

Follow the verification link to complete setup.

Step 2 – Powering Your Mist Access Point

All Mist APs require external power. Below are 3 options for powering your Mist AP:

1) PoE+ from Ethernet Switch: Connect an Ethernet cable from a PoE+, 802.3at or UPOE switch to the “Eth0+PoE” port on Mist AP. (This port is farthest on the right)

2) PoE+ from Power Injector: Connect an Ethernet cable from the ”data out” port on an 802.3at power injector (e.g. PD-9001GR/AT/AC) to the “Eth0 + Poe” port on Mist AP.  (The “data in” port of the power injector should be connected to an Ethernet switch.)

3) 12V DC Power Supply: A DC-01 12VDC power supply can be plugged into the “12VDC” connector on the Mist AP

Step 3 – Claim Your Mist Access Points

First, locate the claim code and QR code found on the bottom of the AP.

Claim codes are 15 digits, in the format XXXXX-YYYYY-ZZZZZ. Claim codes are also emailed to the email address on the purchase order.

Download the MistAI App for a fast and easy way to claim, verify, identify, and monitor your APs.

To claim your Access Points using the MistAI App, login and select the Org or specific site you want to associate the AP with.

Tap the “Claim AP to Org” button to scan the QR code or enter the claim code.

When the claim process is successful, the LED on the AP will turn solid Green.

To claim your Access Points through a web browser, login to and click on “Access Points” in the left nav.

Click on “Claim AP’s” in the upper right.

Enter the claim code for each Access Point, one per line.

Click on the new AP you just claimed from the list and enter a name in the ‘Name’ field, choose the site where it is being located, and choose the appropriate AP settings.

Save the settings and your AP will be operational.

Mounting the Mist Access Points

Visit the Mist Support page at to learn and experience Mist’s new age wireless.

For any other questions, feel free to drop an email to .