User Engagement

Improve experiences and revenue with indoor location

Wi-Fi Assurance

Mist provides the industry’s most robust WLAN with customizable service levels, automated event correlation, dynamic packet capture, inline policy engine, personalized WLANs, guest Wi-Fi, and more.
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Wired Assurance

The Mist Wired Assurance Service brings robust data from Junos switch telemetry into the Mist microservices cloud and AI engine for simpler operations, shorter mean time to repair and better visibility into end-user experiences.

WAN Assurance

The WAN Assurance cloud subscription enables simpler operations, better visibility into end-user experiences and shorter mean time to repair for your WAN.

Marvis Virtual Assistant

Simple natural language queries and integrated help desk functions ensure unprecedented insight and rapid, proactive Wi-Fi problem resolution.
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Premium Analytics

Increase your network IQ to accelerate your digital transformation. Mist Premium Analytics offers enterprises end-to-end network visibility and business insights to support this transformation.

User Engagement

Deliver rich user experiences with real-time location-based context, including turn-by-turn directions, proximity-based notifications and alerts through Virtual Bluetooth LE. No battery beacons or manual calibration required.

Asset Visibility

Locate high value assets, such as wheelchairs, equipment carts, and pallets. Find nearby sales associates, nurses, and more. Traffic analytics from Mist enable better business decisions and ensure optimal allocation of resources.

Wireless is about experiences, not just connectivity.

Expensive, complex and inaccurate are terms associated with traditional indoor location services from legacy Wi-Fi, overlay RFID and battery-powered beacons.  Today’s connected digital users expect dynamic real-time presence information.  Mist flipped the indoor location model on its head. With patented virtual Bluetooth LE (vBLE), indoor location services are finally easy to deploy and scale, with unprecedented accuracy and agility.

Mist’s User Engagement Cloud Subscription Service leverages the Virtual BLE (vBLE) array technology and cloud-based machine learning to drive down the cost of deploying and improve the accuracy of real-time indoor location services from wayfinding to location-based proximity notifications.  Whether it’s a Black Friday Sale in a certain aisle or Conference Room availability at headquarters, Mist’s Engagement Service simplifies digital engagement real-time, any time

Benefits of the User Engagement Service

Add Value to the Business

  • Seamlessly support Digital Transformation (DX) initiatives
  • Implement new wireless services, like indoor navigation and proximity messages
  • Increase brand loyalty through a better onsite experience
  • Drive customer behavior with contextual offers
  • Trigger HVAC, security cameras, and other IoT devices based on user location

Maximize Productivity and Deliver Better Mobile Experience

  • Drive value with contextual and personalized offers
  • Easily direct employees to available resources, like meeting rooms
  • Share location information with colleagues, family, and friends

Features

Real-time wayfinding

  • Help employees, guests, and customers get to where they need to be with turn-by-turn directions
  • Up to 1M accuracy
  • Sub-second latency

Real-time proximity notification and alerts

  • Greet patients, clients or customers as they arrive onsite
  • Create push notifications anywhere with unlimited virtual beacons
  • Deliver contextually relevant messages anywhere for a personalized mobile experience

100% Programmable Via SDK

Mist offers a mobile SDK with open APIs for full automation and/or seamless integration with complimentary products.

Accelerate Your Digital Transformation with Network Insights

Mist’s Engagement service includes base capabilities for analyzing up to 30 days of data to simplify the process of extracting network insights from data and analytics across your enterprise. Review weekly schedules of repeat visitors (customer or employee) to properly align your support resources or introduce enhanced premium services. In order to further extend network insights and perform analytics for up to a one year data set, to enable custom reporting and to infuse telemetry from 3rd party data elements, you can also subscribe to the Mist Premium Analytics service to enable these advanced capabilities.

Learn More

Use Cases

Hospitality

  • Provide guests with seamless, fast check-in
  • Identify loyal guests and send personalized greetings
  • Guests can easily navigate throughout the property
  • Share location with family and friends

Retail

  • Notify shoppers when items are ready for pick-up
  • Provide location-aware coupons and notifications
  • Enable customers to navigate to specific areas of the store
  • Find closest sales associate
  • Learn More about retail experiences

Healthcare

  • Provide patients and visitors with easy check-in and help navigate to assigned rooms
  • Provide a location-aware nurse-call system
  • Deliver personalized in-room experiences
  • Integrate location and security to prevent patient elopement
  • Learn more about healthcare experiences

Education

  • Enable students and visitors to navigate through the campus
  • Provide analytics to understand traffic flows at on-campus facilities
  • Self-guided tours for visitors
  • Learn more about education experiences

Additional Resources